FAQ

Shipping

How long will my order take to arrive?
All UK orders are shipped with Royal Mail Tracked 48.
Delivery usually takes 2-3 business days once dispatched.

When will my order ship?
Orders are processed within 2-3 business days.
You will receive a confirmation email with tracking details once your parcel has been dispatched.

Do you offer free shipping?
Yes. We offer free UK shipping on orders over £30.

Orders & Payments

Can I change or cancel my order?
If your order hasn’t shipped yet, we will do our best to assist.
Please reach out at hello@ateliersonatte.com as soon as possible.